Shipping & Delivery
The James C. Smith on-line store ships to most locations within the United States.
We offer Flat Rate Standard shipping.
Orders shipping Standard are delivered via USPS Priority Mail service, and are typically delivered within 3 business days. Tracking is available with USPS Priority Mail service. We can ship to P.O. boxes with Standard service.
All orders received prior to 9:00 a.m. (ET), Monday through Friday, are processed within 1 – 2 business days upon credit card validation. Occasionally, during large promotional events, there may be an additional delay as noted on our Home page. Business days are Monday through Friday, excluding Holidays.
Payment for the order is in U.S. funds.
Our Commitment to Privacy
James C Smith Fine Jewelry values you as a customer and respects your privacy. We collect certain information from you that allow us to customize and enhance your shopping experience and to communicate with you about our products, services, sweepstakes, contests, and promotions. Please carefully review this policy to learn about how we collect, use and protect any personal information you provide us and your choices for managing your personal information.
What This Policy Covers
This policy describes the personal information and other information we collect from you and why; how we use this information; when we share this information with third parties; the choices you can make about how your personal information is collected, used, and/or shared; and the data security, accuracy and access measures we have adopted to protect your information under our control from unauthorized access, destruction, use, modification or disclosure.
The Information We Collect
We collect information that personally identifies you, such as your name, mailing address, e-mail address, phone number and credit card numbers only if you choose to share such information with us. We may also keep a record of your product interests and purchases online and in our stores. Whether or not you provide any of your personal information is your own choice. If you choose not to provide the information we request, you may be unable to purchase products or access certain services, offers and content on our Site, or at our store.
Like most websites, our Sites automatically collect and use the data contained in log files. The information in the log files may include your IP (internet protocol) address, your ISP (internet service provider), the Web browser you used to visit the Site, the time you visited the Site, which Web pages you visited on the Site, and other anonymous Site usage data.
We may combine information you give us online or in our store and/or we may also combine such information with publicly available information to enhance and personalize your shopping experience with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes.
The Purposes For Which We Collect And Use Information
We collect and use your personal information and other information for three general purposes: to customize the advertising and content you see on our Sites; to fulfill your requests for certain products and services (e.g. shipping your order to you, processing your credit card); and to contact you about new products or services, special events and promotions.
When We May Share Information With Others
We will not sell, share or rent personal information to third parties, and we will not otherwise disclose personal information to third parties, without your permission, except as disclosed in this policy.
In certain instances we may disclose personal information and other information when we believe it is necessary to identify, contact, or bring legal action against persons or entities in order to protect James C Smith Fine Jewelry or our customers or when we believe that the law or legal process requires such disclosure.
We may also share your personal information and other information with entities controlling, controlled by, or under common control with James C Smith Fine Jewelry. In the event that some or all of our business assets are sold or transferred, we would transfer your information to the buyer or transferee and for due diligence purposes to its professional advisors under an obligation of confidentiality.
By providing your personal information to us, either online or in-store, you agree that we may collect, use and disclose your personal information for the purposes outlined above.
Communicating with Us
We want to communicate with you only if you want to hear from us. If you wish to opt out of our email marketing efforts or our sharing information with third parties for their marketing efforts, you may do so, at any time, by contacting us at: firstname.lastname@example.org
If you would like to access, verify, correct, update or delete your e-mail address, mailing address or other personal information with us please contact us the same way. Please note that it may take up to two weeks for your request to become effective. Thereafter, when you make purchases, we may still send you an e-mail confirmation and may need to contact you by phone, postal mail or e-mail if we have questions regarding your order.
Data Security and Integrity
When you submit personal information via one of our Sites, such as a credit card number, that information is encrypted and protected by Secure Sockets Layer (SSL) encryption technology and stored on servers using standard security procedures and practices appropriate to the nature of the information. However, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect information transmitted on or through our Sites, we cannot and do not guarantee or warrant the security of any information you transmit on or through our Sites, and you do so at your own risk.
Should you discover an unauthorized use of your credit or debit card, you should immediately notify your card provider in accordance with the terms of your agreement with that company.
Changes to Policy
James C Smith Fine Jewelry reserves the right to change, modify or amend this policy from time to time. We will post the changes here. Your continued use of our Sites constitutes your agreement to abide by the policy as changed. If you object to any such changes, your sole recourse shall be to cease using our Sites.
Returns & Replacement
For your convenience, online returns can be made at our store or through the mail. Merchandise may be returned if defective with a receipt. All sales are final after 30 days. Online orders cannot receive price adjustments in our retail store.
On-Line Store Return Policy
Returns with an Original Sales Receipt
Bring the purchase receipt or entire packing slip to our store. Merchandise may be exchanged or a refund will be issued in the original form of payment for price paid when returned within 30 days of purchase. A return/exchange or gift receipt does not serve as an original receipt.
Returns with a Gift Receipt
Refunds over $5 will be issued in the form of a merchandise credit or merchandise exchange for the price paid.
Gift Cards and Merchandise Credits
Gift Cards and Merchandise Credits may be redeemed for merchandise only, except to the extent required by law. Lost, stolen, or damaged gift cards or merchandise credit cards may be replaced for the remaining balance upon presenting an original sale or gift receipt. Merchandise Credits are non-transferable. Merchandise Credits may not be used online.
Mail Return Policy
To mail in your return, including a copy of your receipt along with your contact information and reason for return and enclose it with your merchandise. Customers should use an insured mail service; we cannot be responsible for items which we do not receive. Shipping fees involved in making a return to the Online Store will not be reimbursed. Packages must be returned prepaid; we cannot accept COD deliveries.
Returns with an Original Sales Receipt
For returns postmarked within 30 days of the purchase date, a credit will be issued to the credit card used for the original purchase. A merchandise credit will be issued for returns more than 30 days after the purchase date for the price paid and mailed to the shipping address on the original order. A return/exchange or gift receipt does not serve as an original receipt.
Returns with a Gift Receipt
Refunds will be issued in the form of a merchandise credit (redeemable in-store only) and will be sent to the shipping address on the original order.
Returns without a Receipt
Returns without a receipt will receive a merchandise credit (redeemable in-store only) for the current selling price, and will be sent to the shipping address on the original order.
All orders received prior to 9:00 a.m. (Eastern Time), Monday through Friday, are processed within 3 business days upon credit card validation. A shipping confirmation e-mail will be sent to the person who placed the order once the order is shipped.
Please note: All undeliverable, refused or unclaimed shipments will be refunded for the merchandise amount after we have received the returned shipment.
Payment, Pricing & Promotions
For your convenience, we accept all major credit cards: American Express, VISA, MasterCard, and Discover/Novus.
Our Checkout page connects to our server in Secure Socket Layer (SSL) protection mode — a highly encrypted channel. Your credit card number and order information are immediately transferred to a computer inside our security device, known as a firewall, which is inaccessible to non-Sweet Pea personnel.
The protection of your personal information is important to us, and as a result, we do not accept orders via email. We will gladly accept your order by phone at 231-941-3300. Our Customer Service hours are Monday through Friday, 10:00 a.m. to 6:00 p.m. (EST).